TOPICAL OUTLINE OF COURSE (CLASSES)
goal is to create and customize a Service Management Plan. Defined, the Service Management Plan is a
written document where all information about the home or service environment,
the Principals and their expectations are defined, prioritized and where a
daily operation is created.
-Unit 1—Creating a Service Vision,
identifying Lifestyle Goals, Family Tree of the Principals of the household and
introduce their Favorites and Schedules. This unit is the foundation of a
successful Service Management Plan.
-Unit 2—Student will document and define all
Principals, Family Members, Guests, Pets, Staff and Vendors using the HM book
forms to create your Service Management Plan found in Appendix C. There is much information that needs to be
documented for the People in the Environment.
At the end of this unit, the student will have documented all the
Principals, Family members and Guests and will have technical skills and
professional information on all staff and vendors of the household.
-Unit 3—The Environment is the second phase
of documentation in the Starkey Service Management Plan. Student will identify locations, buildings,
floor plans, rooms and their function.
The student will use plans (sample floor plans will be provided if
student does not have files of an appropriate floor plan). The student will also Zone the areas
according the guidelines of the Starkey Service Management System; create Housekeeping/Maintenance/Security
Task Sheets, Inventory and identify the “Daily Graces” for the household
-Unit 4 —Management tools are the core of
the Starkey Service Management System and plan for the household or service
environment. Student will create and
maintain all System Management Tools to include—Day in the Life
schedules/Standards Matrix/Technical Skills Qualifiers/Technical Skills Matrix/Service
Variables and the Service Matrix. At the
end of this course, the student will be interviewed by an instructor. Student will demonstrate their understanding
of what a Service Management Plan is and the tools within the Starkey Service
Management System, and how they plan to implement the system in their